Terms of Service
Shipping Times
We promise to do our best to deliver your order as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-8 business days.
Order delays have proven to be unavoidable and outside of Divine Wine Storage control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Cancellations & Refunds: At Divine Wine Storage, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in
full before your order leaves the warehouse. Reach agents during business hours at email
customercare@divinewinestorage.com
any time.
Returns
The Divine Wine Storage default is that customers are responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.
All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
Refunds and Returns.
If you need to exchange your product, you may do so. You, as the customer, are responsible for return shipping costs.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Exchange Agreement
When you are making a purchase from Divine Wine Storage, you are acknowledging the following Exchange Agreement:
I understand I am to inspect the package upon delivery, notate and take pictures of any damage, and provide it to Divine Wine Storage within 24 hours of the product being delivered.
I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the damage to
customercare@divinewinestorage.com
, and we will process an insurance claim on your behalf.
Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 24 hours, that is not a warranty claim.
BOGO Promotions
In the case of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement for that item or store credit for the value of that item when bought on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact
customercare@divinewinestorage.com
Chargebacks
Our team of Customer Care Agents is here to assist you. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.